Sportkings Trading Cards

Sport Kings LP Customer Service Policy

The staff of Sport Kings LP has gone to great lengths to ensure that each card released is in collectible condition when it was placed into the pack. Sport Kings LP will only fulfill Customer Service replacement requests where the card is still in the original sealed holder. Since each Sportkings card has been issued in a sealed holder, collectors should not remove a damaged card from the holder or compromise the integrity of the seal if they notice that their card is damaged.

Collectors will have up to 12 months from the Release Date of any Sport Kings LP product to send in their cards for inspection and replacement. We understand that unopened packs, boxes, and even cases of our cards will regularly trade on the secondary market for weeks and months after their initial release date.

Please understand that once products are on the market for more than 12 months, it becomes extremely difficult to efficiently maintain replacement inventory. Also, older unopened product is increasingly subjected to damage due to excessive handling.

The deadline to send in cards to be replaced from Sportkings Series A will be October 31, 2008.

It is our policy to replace cards that show evidence of factory damage as they come out of a pack. It is essential that our customers receive what they have paid for. However, we cannot be responsible for replacing cards that show minor signs of wear or cards that are purchased after they have been removed from a pack. We will replace what we are responsible for but we cannot provide an upgrading service. We do not guarantee perfectly MINT cards; no one in the trading card industry does.

Also note that all cards must be sent to Sport Kings LP by mail or courier. ABSOLUTELY NO PERSONAL DELIVERIES WILL BE ACCEPTED AT OUR OFFICES OR AT TRADE SHOWS.

Memorabilia Card Replacements

Before sending in a damaged memorabilia card, please e-mail us at info@sportkingsgum.com. Tell us which card you have that is damaged as well as what the damage is on your card and then wait for us to reply. We will send you an e-mail, which MUST be printed out and sent in with your damaged card. This allows us to determine if we have a replacement card for you. If you have a card with a multiple-color memorabilia piece, we CANNOT guarantee that we will have an identical replacement card for you. We will send you the best card we have available in our Customer Service Department.

Sequentially Numbered Cards

Should your card be serially-numbered, your replacement card will be HAND NUMBERED with the exact same number as the card you have sent to us. It is imperative that you are aware of this before sending in your card since once a replacement card is sent, your original damaged card will be destroyed.

Show Redemption Cards

We CANNOT offer Customer Service on any of our show redemption cards. There are NO replacements available. Any cards that are received damaged at our booth during a redemption program should have been immediately exchanged for another card at the show.

Once again, please note that all cards must be sent to Sport Kings LP by mail or courier. ABSOLUTELY NO PERSONAL DELIVERIES WILL BE ACCEPTED AT OUR OFFICES OR AT TRADE SHOWS.

We wish to emphasize we will do everything possible to maintain a happy customer base. We encourage you to contact us with your questions and concerns regardless of the circumstances. Our aim is for all our customers to be satisfied with our products and our Customer Service. To ensure efficient service, please neatly print your name, full address, phone number and e-mail address on a separate piece of paper and include it inside each envelope or package you send. This permits us to handle all questions and requests in the minimum amount of time.

All Customer Service inquiries should be directed to us by e-mail at info@sportkingsgum.com or by regular mail to:

Canada
Sport Kings LP
Customer Service
135 West Beaver Creek Road Box #604
Richmond Hill, ON
L4B 1C0

United States
Sport Kings LP
Customer Service
P.O. Box 697
Medford, NJ
08055

Expected waiting period

The normal waiting period for Customer Service requests is six to eight weeks from the time of receipt.

We also encourage collectors NOT to inquire about the status of your Customer Service cards if the elapsed period of time is within our stated window. Such requests require extra attention from our staff and hinder the efficiency we strive for. There is no guarantee that your e-mail will be replied to.

Please note that no cards kept on site at either the Canadian or American addresses.

Thank you for your support of our products.